What To Do In An Emergency
Knowing what to expect at our emergency veterinary clinic will make the process easier for both you and your pet. The following are the steps you should take:
Call Ahead If You Can
We understand that in an emergency, you may be unable to call us in advance, but it's always best if you can. If you have time, you can also complete our New Patient Form before you arrive.
Get To Our Office Right Away
One of our team members will accompany you to an examination room. If you haven't already, you'll be asked to fill out our New Patient Form. Your pet will be triaged by a veterinary technician before being examined thoroughly by a veterinarian.
After assessing your pet, our highly trained veterinarians will devise a treatment plan to ensure that your pet receives the best possible care. We will keep your primary care veterinarian up to date on your pet's medical history to ensure that your pet receives seamless, integrated care that meets his or her needs.
Emergency Vet FAQs
Emergency veterinary care involves the treatment of animals in situations that require immediate medical attention or could potentially be life-threatening.
- What is considered an emergency?
These situations are considered emergencies and will require immediate care. If your pet has had an accident or is experiencing any of these symptoms, bring them to our emergency office straight away.
- Obvious signs of extreme anxiety or pain
- Bleeding that hasn't stopped, or severe bleeding
- Choking, difficulty breathing, or continuous coughing/gagging
- Injuries to the eye(s)
- Pain associated with passing feces or urinating, or inability to pass feces or urinate
- Bleeding from the nose, mouth, rectum, or blood in the urine
- Staggering and/or seizures
- Severe lameness, fractured bones, or inability to move legs
- You know or suspect your pet has ingested something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)
- Refusal to drink for 24 hours or more
- Severe vomiting or diarrhea; more than two episodes in 24 hours
- Heatstroke or heat stress
- What emergency services do you offer?
At our emergency clinic, we offer state-of-the-art emergency care for your four-legged family members. We are equipped to provide specialized diagnostics and a range of surgical services.
- Do I need to call ahead?
If you can, it's always best to call us ahead of your arrival, but we understand emergency situations can develop very quickly and that this is not always possible.
If your situation does not allow time for you to call, please do not hesitate to bring your pet to our clinic for immediate veterinary medical attention.
- When is your emergency clinic open?
Our hours are as follows:
- Monday:08:00 am - 08:00 pm
- Tuesday:08:00 am - 12:00 am
- Wednesday:24 hours
- Thursday:24 hours
- Friday:08:00 am - 08:00 pm
- Saturday:08:00 am - 08:00 pm
- Sunday:08:00 am - 08:00 pm
- How long will we have to wait to see the vet?
A veterinary emergency hospital is very similar to a human emergency department — the pace can be unpredictable and you may have to wait.
We are not able to predict which cases we will see and when they will arrive, but we will prioritize cases based on medical needs.
You'll find a comfortable area for waiting, and we will do our best to keep you updated about wait times and the status of your pet.
- Will you keep in touch with our primary care veterinarian?
Yes, we will keep your primary care veterinarian updated with your pet's medical history and files to ensure your pet receives seamless, integrated care.
Payment & Financing
At Animal Medical Center of New England we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
Payment is due in full at the time services are provided or upon discharge of your pet. We accept payment via check, cash, Visa, Discover, MasterCard, and American Express.
- Are there payment plans available for my pet's care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will send you results in minutes.
Apply for CareCredit Financing
- Will I be provided with an estimate of costs?
Yes, we will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What fees are associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit to our Nashua animal hospital.